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- 1 - SherWeb
- 2 - 123Together.com
- 3 - asp-one.com
- 1 - 123Together.com
- 2 - Intermedia.NET
- 3 - LanLogic.com
By: Scott
We were big fans of Intermeida until the pricing went extremely high and support and uptime fell though the floor. We just recovered from no inbound email service for 4 days. It took 2 days before the Russiun support team to acknolege a problem and then 2 days to think about it. The previous outage we were down for 3 days and they had to restore from tape (So much for EMC relablity) Pricing for sharepoint is over $400 per month and so slow you can watch paint dry. We are looking for a new providor and hopefully get off this mess asap.
asp-one.com Exchange Hosting Review
Overall: 4.2
ASP-One, a division of Apptix, is Microsoft Gold Certified Partner and a Microsoft Partner of the Year in Advanced Infrastructure Solutions for 2006. The company is leading Exchange Hosting market by providing outsourced Microsoft Exchange to more then 85,000 users worldwide.
Exchange Hosting: ASP-One delivers end-to-end Exchange Hosting solutions to small and mid-sized businesses. Leveraging our unique provisioning platform (Biz@Large) and infrastructure, we have implemented the most reliable (over 99.9% uptime) and affordable ($9.95/mailbox) platform for providing Microsoft Exchange as a fully managed service. Our full-featured, all-inclusive product is available on the shared and dedicated platforms and comes with uncompromised access to collaborative e-mail, calendaring and task sharing, contact management, distribution lists and public folders, using your regular Outlook client or from anywhere through Outlook Web Access. Plus you receive generous, aggregated disk space and 24/7 live phone support.
URL: http://www.asp-one.com
Email: sales@asp-one.com
Phone: 800 800 2556
Price: $9.95/user/mo.
I've tried Intermedia, Sherweb, Appriver, and 123Together for my clients, and ASP-One is still the best overall solution for my needs. They are reliable, feature-heavy, and have real 24/7 support. Beware of companies offering lower prices that look too good to be true.
Review Date: October 16, 2007
Review by: Jacob Strawn
I have used these guys for over a year (having tried 2 other providers, including Intermedia - who are AWFUL). The service works well, next to no downtime, good control panel, good anti-spam (MX-Logic), etc. They do not offer Exchange 2007 and as yet havent upgraded to Good Messaging 5 (Good 5 is so new, that this isnt a sin).
Review Date: October 10, 2007
Review by: Anonymous
ASP-One used to be great until they were purchased by Apptix. We have over 50 email accounts including a number of Blackberry and Goodlink accounts on their shared mail servers. Over the past two months (6/07 - 8/07), we haven't gone one week without a problem with their service. Customer service is very bad (see transcript of my experience below). ASP-One and MI8 are now the same company, so be careful. ASP-One has repeatedly violated their uptime agreements. When I asked for a credit for the downtime (we spend over $800 / month on their service), I was given a $14 credit. (We had 20+ users reporting very slow service over the period of 2 months and numerous blackberry problems). I lost several key clients, because they can’t separate our business from our now quite bad provider, ASPOne. --- I logged this call at 3:10 pm on 6/4/07. The response didn't come back until 6/7/07 at 5:29 pm (3 days later). This seems to be a violation of your SLA on Priorities I-IV according to the document you sent to me. My issue below is likely a priority I, but I'll give you the benefit of doubt and say it is a priority II. The response time should be 4-8 business hours. I called the help desk yesterday on 6/8/07 (I was traveling) to respond to their question (far below). I put in my first call at 2:12 pm CT. I was on hold until 2:25 pm. The tech was working with me, and then I had a call at 2:30 pm that I had to attend. He promised he would call back, which he did not. I called again at 3:11 pm CT. I was on hold for 20+ minutes. When someone answered, I yelled from across the room (it was on speaker phone) to hold on. It took me 5 second to get to the phone, and by the time I was there, the technician had hung up. I called again at 3:30 pm CT. I was on hold until 4:00 pm CT. A technician was able to verify that the accounts were slow. He escalated the problem. I have not heard back since. Your escalation document describes updates every 45 minutes. I have not heard anything and I am ready to put in another call to the help desk and the Director of Support.
Review Date: August 04, 2007
Review by: Paul Lazarre
I've only had to call their support line once but it didn't go so well. The good news is that besides this one glitch, everything has run very smoothly.
Review Date: October 02, 2006
Review by: Kathy W.
No comment
Review Date: October 01, 2006
Review by: Anonymous
No comment
Review Date: September 30, 2006
Review by: Anonymous
Excellent support staff
Review Date: September 29, 2006
Review by: Anonymous
They do good work with support and availability.
Review Date: September 23, 2006
Review by: Dan M.
No comment
Review Date: September 10, 2006
Review by: Anonymous
No comment
Review Date: September 01, 2006
Review by: test
No comment
Review Date: August 20, 2006
Review by: test