1and1.com Exchange Hosting Review

RUN AWAY!!! Do NOT use 1and1.com. I lost a year's worth of contact information saved up on their address book after I lost connectivity for no reason. Was able to connect to other Exchange servers but not 1and1.com. No explanation and no fix. DO NOT USE!!!!

Review Date: January 07, 2008
Review by: Anonymous

We were hosted on 1and1 for over 2 years. I must say, the first 1.5 year was OK. No major issue although some downtime from now and then. But the last 6 months have been a real nightmare. Multiple outages, complete server failures needing full mailbox restores (4 times), lost e-mails (corrupted new e-mails that could not be recovered), you name it. We are switching providers ASAP. Two of my users are currently receiving mail thru a POP server because their Exchange account is still down (over 2 weeks now). I cannot recommend this hosting provider to anyone. They have the best rates, but the worst uptime and support so its not worth it.

Review Date: January 02, 2008
Review by: Anonymous

We'll be moving another customer away from 1and1 this week. That will be the third this year due to frequent service outages. Current problems at 1and1 have left one of our customer’s without access to Exchange for a full week. 1and1 has not been able to explain the issue other than "we're having problems and we don't know when they will be resolved". They refuse to escalate the issue internally and we have not been able to get a call back from anyone in their support group. We certainly will not use their service or recommend them again.

Review Date: December 31, 2007
Review by: Jim Rappl

1and1 has been absolutely, hands down my worst vendor. My impression of tech support is that they do nothing more than read from a script, to troubleshoot the most basic of issues. You can not get to second level support. No matter how much you beg, plead or crawl. You will never, ever talk to second tier support. Additionally, multiple e-mail accounts have been lost for days. On one occassion, all e-mail accounts for empty for 2 days because 1and1 confused e-mail dns w/ our website dns. Again... could not discuss the issue w/ second tier suppor no matter what. Especially w/in the last few months, there have been multiple server crashes, and issues maintaining a connection to their servers. Outlook comes up as "Offline" frequently. Delivery of e-mail is frequently delayed for days. The price is just ok. If your e-mail is only of mild importance, do it. Otherwise

Review Date: December 28, 2007
Review by: Anonymous

Avoid 1AND1 at all costs! I thought the price was great and it worked fine for more than a year, but for the past 6 months it has been horrible. Exchange is unavailable for hours at a time and their "tech support" is a joke. They act as though they don't know there's an issue, then provide a workaround, but say they don't know why it's necessary. A friend had th e same issues and has already moved to another provider. I'm in the process of moving as well.

Review Date: December 15, 2007
Review by: Anonymous

I've been with 1and1 for three years. They host my domain, website, multiple exchange accounts and dedicated servers. Lately the exchange connectivety has been miserable. Absolutely terrible.

Review Date: December 11, 2007
Review by: Anonymous

I sent them the following mail: --- A few weeks ago I ordered an exchange account with you. As you can see below, I have since been trying to explain to you how to turn off the feature on your exchange server that obliges me to have an inactivity password. Most mails were responded referring me to your FAQ (in which of course there is nothing mentioned about it) or to the manufacturer of my phone (which has nothing to do with this). As you can see, in your last mail you have promised me to forward an image to your system administrator, showing which tick (yes, all this discussion was about only ONE tick!) should be turned off. Not having heard from you since, and also this feature still being turned on, I have now concluded that you have not done this. I have ordered a new account at Sherweb, verifying that they do not have this inactivity password setup. I was very relieved that they knew immediately what I was talking about (as I would have initially expected from you as well) and told me that this feature was not turned on. Finally, trying to check my last mails received on my 1and1 account, I noticed that you were having many troubles with your OWA. I can summarize my experiences with 1and1 as follows: - Bad customer service (never solving a problem: simply referring to the FAQ or a device manufacturer) - No technical knowledge - Unreliable service - Low price As you can understand I am absolutely not completely happy with your service, and I therefore want to make use of the 90 day money back guarantee. I request your confirmation of the full refund. --- After which they absolutely confirmed everything I stated about their customer service with their reply: --- Thank you for contacting us. We apologize for the inconvenience you encounter in our exchange. Foryou question about how to set up a push mail, we can only provide youthe information needed but in configuring or setting it up in yourmobile device it is out of our scope of support. If you have any further questions please do not hesitate to contact us. --- This says enough I would say: don't even think about going with them.

Review Date: December 10, 2007
Review by: Arne Brants

When, when when will 1and1 release Exchnage Server 2007? I'm getting sick of living in 2003-land... things like server-side RSS, OVA, categories, good server-search, pop-blocker-awareness-in-OWA, HTML email from my windows mobile device, remote wipe from owa etc etc etc are totally essential to me! Could 1&1 please hurry up deploying this, especially to UK customers? It's been over a YEAR now... more than that if you count beta period. I can't believe 1&1 are so far behind. PLEASE!

Review Date: December 07, 2007
Review by: Christopher Denman

My exchange account has been down 3 times in 30 days, today it's down 12 hours and still not back up. My free gmail and hotmail accounts work fine. Why am I paying for this service? Also emails sent from Hotmail arrive at the destination 7-13 seconds faster than 1and1 email, why am I paying for this again?? Can someone remind me why I am paying for this crap service? hotmail outperformed 1and1.com 10 to 1.

Review Date: December 05, 2007
Review by: JIm Warner

My company uses 1and1 for exchange hosting. I don't know how 1and1 stays in business--their reliability is terrible. It has been problematic since we started with them back in February, and over the last couple of months, it has been nearly unusable. If you call customer service, you spend a good half hour on hold, only for them to tell you "yeah, we are having problems, we don't know when they'll be fixed"--thanks for wasting my time. Our company is going to migrate to another provider ASAP.

Review Date: December 05, 2007
Review by: Anonymous

1and1 is terrible, I'm currently looking for a new exchange host to recommend to my clients. The service has been extremely problematic for the last several months and whenever I call I get the same "we're upgrading to Exchange 2007, it'll be fixed soon." It's been months.

Review Date: November 27, 2007
Review by: Anonymous

The service was OK for the past year or so (within its limitations), but for the last three months it has been *terrible*. The servers are often unavailable for hours at a time. Calling support sometimes (eventually) gives a back door to a server that has not yet been 'upgraded' - that sometimes works for a while, then they probably clobber that server too. They will not make any comment about what is going wrong, or when the nightmare may end. If you imagined that you were getting rid of headaches by outsourcing your Exchange, you would be wrong if you go with 1and1. All these problems with the most basic infrastructure - going on for weeks and crippling the most important business infrastructure - now I'm nervous about other services that 1and1 is hosting for me.

Review Date: November 19, 2007
Review by: Anonymous

No Treo supprt since they "updated their servers." customer support is dismal. Limited english skills from their Philippines service center. Hang ups, no supervisors available- stay away.

Review Date: November 14, 2007
Review by: Anonymous

I have used 1and1.com for over a year and find it to be a fine system for e-mail and web hosting. I did buy web easy 6.0 as their web stuff did not work for me. They are good at support if you have some knowledge of what you are doing.

Review Date: November 13, 2007
Review by: Anonymous

After weeks of sporatic service, service is down once again. Off-shore tech support is clueless and is unable to comment on any known issues during these past weeks. Service is certainly not meeting my needs. I will be terminating their service and going elsewhere.

Review Date: November 01, 2007
Review by: Anonymous

Move your service asap to another provider!!! Following extended exchange outage earlier this month (posted below), we again have a week with constant issues and now more than a day complete outage. Tech support is useless, with incorrect information all the time. Just as we were ready to move to another provider...

Review Date: October 27, 2007
Review by: Anonymous

I had similar bad experiences with 1and1 availability. Had multiple short outages over the last 3 months of service, and then went down today for 14 hours and still counting. Tier 1 tech support didn't even know it was down. Totally unacceptable. Just switched to SherWeb and hope that they are better based on reviews.

Review Date: October 24, 2007
Review by: Ron

Service is unacceptable and downtime is horrible. Should have switched over a year ago

Review Date: October 19, 2007
Review by: M Oglesby II

Pretty much the same story for me here: Exchange down for the past 12 hours and who knows when it'll be back online. Customer service is clueless. Now the question is: will they be able to restore all the emails or are we going to be screwed? Looks like I'm going to move to SherWeb when this is over. Good luck to all!

Review Date: October 05, 2007
Review by: Hubert

update from prior posting on 9/24: It took 1and1 a full 5 days to restore the inbox data after their exchange failed. Now we see many duplicate calendar and task items. ActiveSync for mobile still does not work and it has been more than 6 days since the exchange crashed. Response from their tech support: "If we don't satisfy your needs, it is best that you select another provider" What do you respond to that?

Review Date: September 27, 2007
Review by: Anonymous

Both of my exchange servers have been down for the past three days, they are finally back up but I now have duplicate contacts and calender items so I have to figure out how to delete 2000 contacts out of 4000.

Review Date: September 24, 2007
Review by: David Cohen

Exchange down for several hours, bad customer support, no information about when a fix is expected... and now 3+ days later, all of our inbox data still has not been restored. ActiveSync for mobile not accessible, the list goes on... DON'T USE IT IF YOU NEED GOOD SERVICE...

Review Date: September 24, 2007
Review by: Anonymous

Have been a customer for 2+ years & generally pleased. However, 4 days ago their server "failed" and they lost ALL data. They say they are working on restoring backups, but I have NO CALENDAR, NO HISTORICAL EMAIL & NO CONTACTS!!! It's a disaster!

Review Date: September 23, 2007
Review by: Jack Nelson

my damn exchange account has been down for the last 3 days. Apparently one of their servers crashed? no fail-safe plans in place? They still haven't restored my mailbox. They suck.

Review Date: September 23, 2007
Review by: Anonymous

After a year with them I canceled my service at a month prior to renewal time . I had to use their automated cancelation route because they would not do it during the phone call.Now I see why they are waiting for you to make a mistake on the frustrating form so they can continue to charge you for something you did not fill out correctly.I am be charge for a extra month for not checking the proper box.I would NOT RECOMMEND THIS SERVICE TO ANYONE. STAY AWAY FROM THIS ONE.Let me go take a couple more tylenol my head is killing me.

Review Date: June 26, 2007
Review by: Anonymous

1and1 is a host making dishonest money OFF their customers (i.e. us!)! Do not subscribe with them unless you want to loose money EVEN AFTER you cancel your service with them. They charged me for three months AFTER i canceled their services adapting the bill to fit their accounting date. (I canceled on May 21, they issued a bill for May 20 saying that i canceled one day too late, hence, charging me for THREE months! Outrageous! All other bills were scheduled between the 1st and 5th of each month, therefore I mush have been billed between the 1st and 5th of June). Terrible... On the tech side, they give an awfully small space to build a website with very limited choice of web pages available. You must subscribe to more features, hence more money in order to have more space and/or choice and I am still not sure that this is indeed more. (Lack of space is particularly evident if one wants to create an album or any sort of visual page). I will NOT recommend to anyone to use 1and1 - they were dishonest, greedy, lacking flexibility and creativity.

Review Date: May 25, 2007
Review by: Anonymous

I've been an exchange hosting customer of 1&1 for several months now and I'm looking to switch. I hate it because the price is the best but...folks, you get what you pay for. I should've read reviews first. The reliability just isn't what I need and want. For the last 2 days now I haven't been able to access my mail via OWA and that is of major importance. When i email support about it they first said it was fixed and all was good (it wasn't) and after a 2nd email said they realized the problem had either replicated itself or a new one had arisen. Sorry but I can't live with that. As someone else said, if price is your main thing then 1&1 is one of, if not the, best but other than that...well, the review speaks for itself.

Review Date: May 09, 2007
Review by: Anonymous

I've been a 1&1 customer for several years. Over the last 6 months we've had difficulty being blacklisted on various servers due to spam being sent from 1&1's perfora.net servers. We're also having periodic issues connecting to the server. It's time to switch. I would only recommend this company if bottom line price is your only concern. If you rely on your email for business, look elsewhere.

Review Date: April 22, 2007
Review by: SJ

1and1.com will bill you even after you cancel your account and say you never canceled. Use at your own peril.

Review Date: March 29, 2007
Review by: Anonymous

Like with any hosting provider the range of experiences can be great. My advice: check all the specifications, then check the price, then check the guarantee period. 1&1 has a 'pre-sales' info line which could help. But 1&1 is definitely worth a look in my opinion. According to Netcraft.com 1&1 has very good uptime.

Review Date: January 17, 2007
Review by: Anonymous

No comment

Review Date: October 01, 2006
Review by: Anonymous

I wasn’t even aware that exchange hosting specific companies existed. I have had some problems with 1-and-1 in the past and now I know I can go somewhere else if they keep up. I haven’t run into too many problems, mostly just a bunch of smaller ones but everything has been resolved and while I’m not happy, I’m satisfied.

Review Date: October 01, 2006
Review by: Vicky T.

I was only with 1&1 for a short time because they just couldn't help me with their support. While I was paying for their service I had no good experiences. I had been warned about this in the past. The price is low but sometimes you get what you pay for.

Review Date: September 21, 2006
Review by: Alan E.

You can't argue with the price. We use 1&1 for all of our web applications. They are like the Walmart of online hosting providers.

Review Date: September 11, 2006
Review by: Daniel T.

No comment

Review Date: September 01, 2006
Review by: Anonymous

When it's working they do a good job but it seems like their servers (including non-Exchange ones) are down an awful lot if even for only short periods.

Review Date: August 29, 2006
Review by: Dave T.